We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong communication skills.

Responsibilities:
- Answer incoming calls from customers and provide assistance with inquiries, concerns, or issues
- Maintain a high level of professionalism and empathy while interacting with customers
- Have at least 2 years’ professional experience in Customer Service/ Call Center environment.

-Must be able to handle all outbound and inbound calls for the Call Center.

-Must be fluent in English, read, write and converse in English.

- Must have both oral and written communication skills.

-Must have experience answering the phone proficiently and professionally.

-Must be able to respond to client’s inquiries.

-Must be able to follow up on customer calls.

- Must be able to identify and escalate priority issues.

-Must have Microsoft and Adobe experience.

- Must be able to pass a background check/ government clearance.

- Must have maximum experience in a high-volume call center environment.

- Must have a high school diploma or higher.

-Must have minimal experience in skip trace.
- Perform data entry tasks to update customer information in the system
- Analyze customer situations to determine the best course of action and provide appropriate solutions
- Follow phone etiquette guidelines to ensure positive customer interactions

Experience:
- Previous experience in a call center or customer service role is preferred
- Familiarity with medical terminology and medical office procedures is a plus
- Strong data entry skills with attention to detail
- Excellent verbal and written communication skills
- Ability to analyze customer situations and provide effective solutions

This is a Full-time in person position Monday through Friday

from 8:30 – 5:00 PM EST except for Federal holidays.

Join our team as a Call Center Representative and make a difference in the lives of our customers.

Apply today!

Job Types: Full-time, Contract

Pay: $18.01 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Silver Spring, MD